Points and rewards
Points that mean something
A point only has value if the shop knows how to earn it, sees what it can get for it, and receives its reward without chasing three times. The rest is bookkeeping, and it has to be beyond reproach.
You write the rules, the engine applies them
For each action, you decide how much it earns and how often: an approved mission, a passed quiz, an order, a code entered, a first sign-in, a referral.
You also set the limits: number of earnings per period, amount per transaction, redeemable value per month. The shop sees a banner when it is getting close to a cap, so it doesn't discover the rule at the wrong moment.
- Several point currencies if needed (programme, bonus)
- Tiers with an earning multiplier
- Configurable points expiry
A ledger that cannot be rewritten
Every movement of points is an entry: who, what, how many, why, when. An entry cannot be edited or deleted. A mistake is corrected with a reverse entry, which is visible too.
It is less comfortable than a spreadsheet, and that is deliberate. The day finance, audit or an unhappy shopkeeper asks where a balance comes from, the answer is a list of dated lines, not a recollection.
Four ways to reward
Order
The shop exchanges its points for an item in the catalogue: products, displays, equipment.
Raffle
Points in exchange for tickets. Handle with care: see our guide to the legal framework.
Cash-out
Points become a credit note or a discount that you settle with your distributor.
Conversion
Moving from one point currency to another, for example from bonus points to programme points.
The promise is kept at delivery
When a shop places an order, the points are reserved and the order joins a queue. An operator approves it, refuses it or cancels it. A refusal or cancellation refunds the points and releases the stock, with nothing to do by hand.
The time between order and handover is one of the programme's indicators. In our experience, it decides whether the shop does another mission the following week.
About rewards
Who delivers the rewards?
You do, through your usual channel: distributor, sales rep or carrier. Loyaltix tracks the order and its status. It doesn't handle the logistics.
Can some rewards be kept for certain shops?
Yes. Each reward has its target groups, its stock and its limits per member and per year.
What happens if the budget runs out?
You are alerted beforehand. You can also ask the system to block new orders once the budget is used up. See budget and reporting.
Let's talk about your catalogue
The choice of rewards depends on your network and on local law. We can think it through together.